Negotiation Skills


Business is all about give and take.  We are constantly negotiating with customers, vendors, colleagues, subordinates and bosses.  More often than not our goals are in conflict with the other person’s and yet as Managers we have to reach amicable solutions, which preserve the relationship.  The effectiveness of our negotiation skills is determined by how clearly and effectively we can present our ideas and listen open-mindedly to the other person’s point of view.  Negotiation is not about one-upmanship; it is about working towards a mutually satisfying resolution.  Negotiating strategies require focusing on interests and not positions.  This course will equip you with the mindset and tools for conducting successful negotiations that lead to win-win scenarios rather than unproductive conflict or impasse.  This course also deals with preventing, managing and resolving conflict.

This course enables you to:

  • Understand the dynamics of situations with opposition
  • Improve ability to influence and persuade
  • Manage negotiation to achieve objectives
  • Apply strategies and tactics in tough negotiations
  • Recognize negotiation tricks and tactics
  • Convince a hostile opponent to work with you
  • Make strategic concessions
  • Overcome intimidation and emotional obstacles

Workshop Outline

One Day Course



Negotiation  - Understand why people negotiate
- Understand the Rationale behind the process of negotiations; values and motives
The Process of Negotiation - Identify different negotiation approaches and tactics
- The phases of a Negotiations Process
Communication - Communicate Effectively
- Learn to use listening skills to understand others, gain needed information and show Empathy
Activity 1 (contd.) - Presentation Skills: Second round of Presentations – Extempore Speeches and thinking on your feet
Overcoming Negotiation Obstacles - Learn to deal with intimidation and emotional obstacles
- Handle difficult situations with confidence while maintaining flexibility

The above outline gives you a flavour of what we can do.

Our preference is always to discuss with you what challenges your business is facing in obtaining your business objectives. From there, we will design a very specific programme that will meet the needs of your business. For more information, contact us now!