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How Can LIFO Training help my business?

LIFO training is very helpful in improving the quality of interpersonal relationships with people that you deal with in business. Here is a great example of the financial implications of applying this practical and insightful business tool: Charlie, the consummate “people orientated salesman”, prided himself on the way in which he was able to get…

Posted by Daphne Kan in Sales & Customer 2 Comments Read More
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From The Torture Chamber To The Spa

Costs and Opportunities in the World of Customer Service. I went into a well-known shopping department store in Singapore to buy my wife a birthday present. There was not a soul in sight to help me even find the ladies wear department, let alone be of any actual assistance. It was lunch-time during the week…

Posted by Daphne Kan in Sales & Customer 2 Comments Read More